Welcome to lollihippo.com (“Site”). This site is owned and managed by Alliance Educational Services (“AES”). Please read the following Terms and Conditions and the Privacy Policy carefully before accessing this Site, using the Services or ordering Products.

By accessing this Site, using the Services, or ordering Products, you acknowledge that you have read, understood and agreed to be legally bound by the Terms and Conditions and Privacy Policy. If you do not accept the Terms and Conditions of this site, please leave this Site and discontinue use of the Services immediately, and do not order any Products via this Site.
 

1. PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed the Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Please review and agree to the Privacy Policy before you continue to use this Site.

 
2. ACCURACY OF INFORMATION

The materials appearing on this Site could include technical, typographical, or photographic errors. AES does not warrant that any of the materials on this Site are accurate, complete, or current. AES may make changes to the materials contained on this Site at any time without notice. AES does not, however, make any commitment to update the materials.

 
3. THIRD PARTY LINKS

AES has not reviewed all of the sites linked to this Site and is not responsible for the contents of any such linked web site. The inclusion of any link does not imply endorsement by AES of the web site. Use of any such linked web site is at the user’s own risk.

 
4. MODIFICATION TO CONDITIONS

AES may revise the Terms and Conditions of use for this Site at any time without notice. The revised Terms and Conditions will be posted at this Site. By using this Site, you agree to be bounded by the then current version of the Terms and Conditions. If you do not agree to the amended Terms and Conditions, you have the right to close your Account and/or cease using the Services.

 
5. ORDER POLICY

When you submit an Order online, an Order Confirmation email containing your order information will be generated and sent to the email address that you provided during registration. The receipt of the Order Confirmation email does not constitute the acceptance of an Order or a confirmation of an offer to sell. AES reserves the right, without prior notification, to limit the Order quantity on any item and/or refuse service to any customer.

Payment must be made in advance by bank transfers. Bank account details will be provided to you during checkout and in the Order Confirmation email. Your Order will not be shipped until we receive payment.

 
6. PRICING POLICY

AES reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance.

 
7. DELIVERY

It is the responsibility of the Customer to ensure that the delivery address provided is true and accurate. If there are any changes to the delivery address, the Customer has to inform Customer Service via email before making payment.

Shipping charges and delivery information will be provided in the Order Confirmation email.

When an order is found to be undeliverable (e.g. no person to receive or courier unable to locate address) and returned to us, the Customer is responsible for any additional delivery charges imposed by the delivery company for subsequent delivery attempts. Our representative will attempt to contact the Recipient to arrange for subsequent delivery, however, if the Recipient is non-contactable, the parcel will be considered delivered and AES will not entertain any re-send or refund request for that Order.

To contact Customer Service, please email to sales@lollihippo.com

 
8. SHIPPING

We charge a flat shipping rate of S$6.60 per order for delivery by local registered mail. This flat rate is limited to one delivery address per Order.

The order will be shipped out on the next working day after payment has been received. If payment is received on a Saturday or Sunday, the order will be shipped out on the following Monday

We provide self collection at City Hall MRT on Monday to Friday between 10:00AM to 5:00PM. If you wish to self collect, please select “Pickup at City Hall MRT” option during checkout. Our representative will contact you to arrange the date and time to pick up your order.

 
9. CANCELLATION POLICY

You cannot cancel an Order (or part of an Order) after payment has been made.

 
10. RETURN POLICY

All Products, once sold are non-returnable and non-refundable.


11. EXCHANGE POLICY

Once a Product has been sold, it cannot be exchanged or refunded unless the Product received is different from what is stated on the invoice.

There will be a one-to-one exchange for wrong Products delivered provided they are reported to Customer Service via email within 3 days upon receiving the goods. All Products to be exchanged must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

If the Product to be exchanged is out of stock, we will replace with another Product of the same value. If the Customer prefers to exchange for another Product of a higher value, the Customer may do so by paying the price difference.

If there are missing items from your Order, please report to Customer Service via email within 3 working days upon receiving the Products. Our representative will arrange to deliver the missing items via mail.

We take great care to check our Products before delivery. If your Product is faulty, please report to Customer Service via email (providing details and description of the fault) within 3 working days upon acceptance of delivery. Refunds or one-to-one exchange will be reviewed on a case by case basis. All faulty products must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

For overseas Customers, please return the said faulty Product and bear the return freight charges. Upon receipt of the faulty Product, AES will send the replacement Product to you via mail.

To contact Customer Service, please email to sales@lollihippo.com

~ Nurturing readers ~ Chinese children books by Lollihippo.com (Singapore)